Privacy Policy - Forge Metrix

Effective Date: November 10, 2025

This Privacy Policy describes how Forge Metrix(“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website https://forgemetrix.com/ or use our services. Your privacy is important to us, and this document explains how we handle your data to keep it safe, secure, and compliant with applicable laws.

1. Information We Collect

1.1: Information You Provide

We collect information you voluntarily provide through forms, emails, and interactions. This includes:

Full name
Email address
Phone number
Business details
Project-related information

1.2: Information Collected Automatically

When you visit our website, we automatically collect data such as:

Your IP address
Browser type and version
Operating system
Referral URLs
Pages viewed and time spent on those pages

1.3: Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to enhance your experience, analyze website usage, and for marketing purposes. These technologies help us understand how you interact with our website, remember your preferences, and deliver more relevant content and advertisements.

The types of cookies we use include:

Essential Cookies: Necessary for the website to function properly (e.g., to remember your login status).
Analytical/Performance Cookies: Used to collect information about how visitors use our website, such as which pages are visited most often and if they encounter error messages. This helps us improve our website’s performance. We use services like Google Analytics.
Functionality Cookies: Allow us to remember choices you make (like your username, language, or region) and provide enhanced, more personal features.
Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure advertising campaign effectiveness. These may be placed by third-party networks like Google Ads.

You can control or disable cookies through your browser settings. For more details, please refer to our Cookie Policy. You can also opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on and manage ad preferences via Google Ad Settings.

2. How We Use Your Information

Your information may be used for the following purposes:

To provide services and respond to inquiries: Necessary for the performance of a contract or to take steps at your request.
To process payments and transactions: Required for contract fulfillment and compliance with legal obligations.
To improve website functionality and performance: Based on our legitimate interests in enhancing the user experience.
To send updates, promotions, and newsletters: Based on your explicit consent, which can be withdrawn anytime.
To analyze traffic and user behavior: Based on legitimate interests to improve services and content. Data is often anonymized or aggregated.
To comply with legal obligations: As required by applicable laws and regulations.

3. Data Sharing and Disclosure

3.1: Third-Party Services

We may share your data with trusted third-party vendors for hosting, analytics, CRM, and payment processing. These vendors follow strict data protection standards.

3.2: Legal Compliance

We may disclose your data to comply with legal obligations such as court orders or government regulations.

3.3: Business Transfers

If Forge Metrix is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you beforehand.

4. Data Security

We implement strong administrative, technical, and physical measures to protect your data, including:

Secure server infrastructure
SSL/TLS encryption
Access control restrictions
Regular audits and monitoring

Despite our efforts, no data transmission over the internet is completely secure.

5. Your Rights

You have specific rights regarding your personal data:

5.1: Access and Correction

You may request access to and correction of any personal information we hold about you.

5.2: Data Deletion

You may request that we delete your data unless we are required to retain it by law.

5.3: Objection and Restriction

You may object to or restrict how we process your data in certain circumstances.

5.4: Data Portability

You may request a copy of your data in a structured, commonly used, machine-readable format.

5.5: Withdrawal of Consent

You may withdraw your consent for marketing or optional data collection at any time.

5.6: Right to Lodge a Complaint

You can lodge a complaint with a data protection authority if you believe your rights have been violated.

6. Data Retention

We retain your personal data only as long as necessary for our operations and legal requirements. Transaction data is typically retained for 7 years for tax compliance. Once data is no longer needed, we delete or anonymize it securely.

7. International Transfers

Some data may be processed outside your jurisdiction. In such cases, we use legally recognized mechanisms like Standard Contractual Clauses to ensure equivalent protection.

8. Children’s Privacy

We do not knowingly collect data from children under 13. If you believe we have, please contact us and we will promptly delete it.

9. External Links

Our site may include links to other websites. We are not responsible for their content or privacy policies. Please review their terms separately.

10. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with a revised effective date. Continued use implies agreement with the new terms.

11. Contact Us

If you have questions or requests, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates and subject to the jurisdiction of its courts.